foto: Paula Ilves

TARK advised SaaS startup Klaus sale to Zendesk

Klaus, the AI-powered customer service platform, and Zendesk have signed a definitive agreement to acquire Klaus.

Klaus and Zendesk share a vision of AI-led, personalized CX, where businesses proactively meet and address customer needs. Zendesk, a developer of SaaS software for customer support, sales and other customer communications, has been one of Klaus’ largest partners to date.

Founded in 2018, Klaus has found traction with hundreds of global enterprise customers, among them household names such as Euronics, SoundCloud, Wolt and Epic Games.

Klaus’ investors include German-based venture capital fund Acton, Global Founders Capital, several founders and executives of Pipedrive, the prestigious Swedish fund Creandum and the Finnish fund Icebreaker.

The last few months have brought a lot of work for our best team – Hannes Küün, Tanel Küün, Marit Savi, Tanel Tark, Tarvi Salu and Katri Tšesnokov – they all have been involved in advising on the transaction.

Zendesk’s acquisition of Klaus is anticipated to close in the first quarter of 2024 upon receipt of required regulatory approvals and other customary closing conditions.

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